Panic, the company behind Transmit, Coda, and Firewatch, had a mystery on its hands: why were its app downloads so slow for a lot of users? They dug into it and found the problem was specific to Comcast customers—and they got Comcast to fix it. The story is a great example of how interdependent internet service providers and the companies providing the bandwidth pipes are. It’s also a perfect example of what an internet without Net Neutrality is like. Panic’s video explaining what happened is worth watching, and you can learn more about what happened on the company’s blog.

Check It Out: Here’s How Panic Solved a Download Problem and Showed Why Net Neutrality is So Important